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Exam Code: BCP-240
Exam Name: BlackBerry 10 Support Specialist
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Updated: 2014-09-18
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NO.1 How can a user tell if a read-only Wi-Fi profile has been pushed to the BlackBerry Smartphone
using the BlackBerry Device Service (BDS)?
A. The Wi-Fi profile will have a lock icon next to it.
B. The Wi-Fi profile will have a briefcase icon next to it.
C. There is no way for a user to tell which profiles have been pushed.
D. The Wi-Fi profile cannot be deleted, and all fields are greyed out and cannot be edited.
Answer: D

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NO.2 Where are notifications that an application has finished downloading from BlackBerry World
enabled?
A. Settings > Notifications > Other Applications > BlackBerry World > Download Notifications
B. Settings > Notifications > BlackBerry World > Download Notifications
C. BlackBerry World > Settings > General Settings > Download Notifications
D. BlackBerry World > Settings > Notifications > Download Notifications
Answer: C

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NO.3 By Default, how many devices can a single user activate to one given account?
A. One
B. Two
C. Five
D. Ten
Answer: D

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NO.4 When using the accessibility feature "Magnify Mode ", what action can be taken to quickly
remove the magnification?
A. Go to Option -> Accessibility and disable Magnify Mode
B. Pinch with two fingers on the screen to zoom out.
C. Swipe down from the top of the screen with two fingers.
D. Click the center button between the volume keys.
Answer: C

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NO.5 What is the name of the Blackberry desktop client for BlackBerry 10 (BB10)?
A. Device Manager
B. WebDesktop
C. BlackBerry Link
D. BlackBerry Desktop Manager for BB10
Answer: C

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NO.6 Which of the following resources would enable a user who has lost a device to ensure that
their contact information is displayed on their BlackBerry?
A. BlackBerry Protect
B. BlackBerry Lost and Found
C. App World
D. BlackBerry Help
Answer: A

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NO.7 All users are no longer able to activate using their Username. Activation Password and SRP .
However they are able to use a Fully Qualified Domain Name of the BlackBerry Device Service (BDS).
What setting in BlackBerry Administration Service (BAS) would be the most likely cause of this issue?
A. BlackBerry Dispatcher is configured with an Enterprise Proxy
B. Allow activation over BlackBerry infrastructure set to yes
C. Allow activation information to be emailed is set to no
D. Proxy profile is configured to use VPN incorrectly
Answer: B

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NO.8 Performing a Security Wipe will delete which of the following?
A. All PIM information, pictures or videos but not downloaded applications
B. All data on the device including any pictures or videos, and downloaded applications
C. All data from the work perimeter
D. If work perimeter does not exist then all data but not downloaded applications
Answer: B

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Exam Code: BCP-340
Exam Name: Support. BB 10 Devices & BB Device Svc. in Enterprise Envir
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Exam Code: BCP-240
Exam Name: BlackBerry 10 Support Specialist
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Updated: 2014-08-25
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NO.1 How can a user tell if a read-only Wi-Fi profile has been pushed to the BlackBerry Smartphone
using the BlackBerry Device Service (BDS)?
A. The Wi-Fi profile will have a lock icon next to it.
B. The Wi-Fi profile will have a briefcase icon next to it.
C. There is no way for a user to tell which profiles have been pushed.
D. The Wi-Fi profile cannot be deleted, and all fields are greyed out and cannot be edited.
Answer: D

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NO.2 Performing a Security Wipe will delete which of the following?
A. All PIM information, pictures or videos but not downloaded applications
B. All data on the device including any pictures or videos, and downloaded applications
C. All data from the work perimeter
D. If work perimeter does not exist then all data but not downloaded applications
Answer: B

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NO.3 What is the name of the Blackberry desktop client for BlackBerry 10 (BB10)?
A. Device Manager
B. WebDesktop
C. BlackBerry Link
D. BlackBerry Desktop Manager for BB10
Answer: C

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NO.4 What are the two perimeters set when a smartphone/Tablet is activated on a BlackBerry
Device Service (BDS)?
A. Enterprise and Home
B. Work and Personal
C. Server and Personal
D. Work and Home
Answer: B

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NO.5 All users are no longer able to activate using their Username. Activation Password and SRP .
However they are able to use a Fully Qualified Domain Name of the BlackBerry Device Service (BDS).
What setting in BlackBerry Administration Service (BAS) would be the most likely cause of this issue?
A. BlackBerry Dispatcher is configured with an Enterprise Proxy
B. Allow activation over BlackBerry infrastructure set to yes
C. Allow activation information to be emailed is set to no
D. Proxy profile is configured to use VPN incorrectly
Answer: B

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NO.6 When using the accessibility feature "Magnify Mode ", what action can be taken to quickly
remove the magnification?
A. Go to Option -> Accessibility and disable Magnify Mode
B. Pinch with two fingers on the screen to zoom out.
C. Swipe down from the top of the screen with two fingers.
D. Click the center button between the volume keys.
Answer: C

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NO.7 By Default, how many devices can a single user activate to one given account?
A. One
B. Two
C. Five
D. Ten
Answer: D

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NO.8 Where are notifications that an application has finished downloading from BlackBerry World
enabled?
A. Settings > Notifications > Other Applications > BlackBerry World > Download Notifications
B. Settings > Notifications > BlackBerry World > Download Notifications
C. BlackBerry World > Settings > General Settings > Download Notifications
D. BlackBerry World > Settings > Notifications > Download Notifications
Answer: C

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Exam Code: BCP-240
Exam Name: BlackBerry 10 Support Specialist
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NO.1 What are the two perimeters set when a smartphone/Tablet is activated on a BlackBerry
Device Service (BDS)?
A. Enterprise and Home
B. Work and Personal
C. Server and Personal
D. Work and Home
Answer: B

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NO.2 How can a user tell if a read-only Wi-Fi profile has been pushed to the BlackBerry Smartphone
using the BlackBerry Device Service (BDS)?
A. The Wi-Fi profile will have a lock icon next to it.
B. The Wi-Fi profile will have a briefcase icon next to it.
C. There is no way for a user to tell which profiles have been pushed.
D. The Wi-Fi profile cannot be deleted, and all fields are greyed out and cannot be edited.
Answer: D

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NO.3 Which of the following is an essential aid to investigate a problem experienced on a BlackBerry
10 (BB10) smartphone when being reported to BlackBerry?
A. Playbook
B. BlackBerry Device Service (BDS) server name
C. The location of the device
D. The time of occurrence and the device logs
Answer: D

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NO.4 When using the accessibility feature "Magnify Mode ", what action can be taken to quickly
remove the magnification?
A. Go to Option -> Accessibility and disable Magnify Mode
B. Pinch with two fingers on the screen to zoom out.
C. Swipe down from the top of the screen with two fingers.
D. Click the center button between the volume keys.
Answer: C

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NO.5 Which of the following resources would enable a user who has lost a device to ensure that
their contact information is displayed on their BlackBerry?
A. BlackBerry Protect
B. BlackBerry Lost and Found
C. App World
D. BlackBerry Help
Answer: A

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NO.6 All users are no longer able to activate using their Username. Activation Password and SRP .
However they are able to use a Fully Qualified Domain Name of the BlackBerry Device Service (BDS).
What setting in BlackBerry Administration Service (BAS) would be the most likely cause of this issue?
A. BlackBerry Dispatcher is configured with an Enterprise Proxy
B. Allow activation over BlackBerry infrastructure set to yes
C. Allow activation information to be emailed is set to no
D. Proxy profile is configured to use VPN incorrectly
Answer: B

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NO.7 Performing a Security Wipe will delete which of the following?
A. All PIM information, pictures or videos but not downloaded applications
B. All data on the device including any pictures or videos, and downloaded applications
C. All data from the work perimeter
D. If work perimeter does not exist then all data but not downloaded applications
Answer: B

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NO.8 Where are notifications that an application has finished downloading from BlackBerry World
enabled?
A. Settings > Notifications > Other Applications > BlackBerry World > Download Notifications
B. Settings > Notifications > BlackBerry World > Download Notifications
C. BlackBerry World > Settings > General Settings > Download Notifications
D. BlackBerry World > Settings > Notifications > Download Notifications
Answer: C

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Exam Name: Support. BB 10 Devices & BB Device Svc. in Enterprise Envir
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NO.1 A customer with an Avaya PBX infrastructure is interested in purchasing BlackBerry MVS. The
customer needs to deploy BlackBerry MVS using a TDM configuration. The PBX environment includes
the Avaya components listed below.
Avaya S8730 Media Server configured for High Availability
Avaya Communication Manager 5.2
Avaya G650 Media Gateways
Which component does the customer need to facilitate the BlackBerry MVS integration? (Choose one.)
A. Dialogic Media Gateway
B. AudioCodes Mediant Gateway
C. Avaya Aura Session Manager
D. Avaya SIP Enablement Server
Answer: B

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NO.2 A BlackBerry MVS customer needs to provision a group of BlackBerry MVS users so they will be able to
use BlackBerry MVS in a Voice over Wi-Fi only mode.
Which two tasks should the MVS administrator perform to provide the customer with this capability?
(Choose two.)
A. Within the MVS users settings configuration, set When Wi-Fi is unavailable, use Mobile to NO
B. Within the MVS users settings configuration, set Default line for outgoing calls to Voice over Wi-Fi
C. Within the Class of Service configuration, select the VoWi-Fi check box
D. Within the Class of Service configuration, disable User may change the default network for BlackBerry
MVS calls
E. Within the Class of Service configuration, enable User may change the default network for BlackBerry
MVS calls
Answer: A,D

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NO.3 What is the way to test the Add Participant to a Call feature for an individual MVS user without
impacting existing users if most features are disabled during installation? (Choose one.)
A. Create a new template
B. Create a new Feature Set
C. Create a new Class of Service
D. Create a new Telephony Connector
Answer: C

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NO.4 What is the minimum number of BlackBerry MVS Servers needed to support 14,000 users in a High
Availability environment? (Choose one.)
A. 2
B. 3
C. 4
D. 5
Answer: C

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NO.5 DTMF tones are blocked from reaching the SIP Gateway. How will this affect MVS users? (Choose
one.)
A. Calls over the Wi-Fi network will fail
B. Calls over the mobile network will fail
C. BlackBerry MVS Client will show as unregistered
D. DTMF tones will not be recognized on a conference bridge
Answer: B

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NO.6 If the MVS BlackBerry Enterprise Server Connector is NOT started, what effect will this have on
BlackBerry MVS Services? (Choose one.)
A. Incoming MVS calls will be available
B. Outgoing MVS calls will be available
C. Message Waiting Indicator will be disabled
D. MVS work line will be unregistered
Answer: D

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NO.7 An IP-to-IP solution has just been configured. There are two Proxy Sets in the configuration. What two
entities do the Proxy Sets represent? (Choose two.)
A. BlackBerryMVS Server
B. BlackBerryDispatcher
C. Vendor Media Gateway
D. Vendor IP PBX
E. BlackBerry Router
Answer: A,D

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NO.8 During a BlackBerry MVS installation, an MVS administrator is prompted to enter a MVS Data Manager
Hostname or IP Address.
Which IP Address value should this be? (Choose one.)
A. PBX
B. Serverwhere MVS is being installed
C. BlackBerry Enterprise Server
D. BlackBerry Configuration Database server
Answer: B

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Exam Code: BCP-420
Exam Name: BlackBerry (Maintaining BlackBerry Enterprise Server/Microsoft Exchange)
Guaranteed success with practice guides, No help, Full refund!
102 Questions and Answers
Updated: 2014-03-22

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NO.1 Which of the following is the first step that needs to be performed when attempting to assign a
BlackBerry device to an administrative user? (Choose one.)
A. Enable the user as a BlackBerry device user
B. Disable the user as an Administrative user
C. Select the messaging server and email address that should be associated to the Administrator account
D. Choose the BlackBerry PIN that should be assigned to the Administrator account
E. Choose the BlackBerry Enterprise Server that should be assigned to the Administrator account
Answer: A

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NO.2 Which two of the following options explain how active and standby instances of the BlackBerry
Enterprise Server are able to connect to the BlackBerry Infrastructure when both instances of the
BlackBerry Enterprise Server are running? (Choose two.)
A. The active instance of the BlackBerry Enterprise Server will initiate a tentative connection to the
BlackBerry Infrastructure.
B. The active and standby instances of the BlackBerry Enterprise Server will both establish a connection
to the BlackBerry Infrastructure.
C. The standby instance of the BlackBerry Enterprise Server will establish a connection to the BlackBerry
Infrastructure only when the active instance of the BlackBerry Enterprise Server has failed.
D. The standby instance of the BlackBerry Enterprise Server will initiate a tentative connection to the
BlackBerry Infrastructure.
E. The standby instance of the BlackBerry Enterprise Server relies on the active instance of the
BlackBerry Enterprise Server's connection to the BlackBerry Infrastructure.
Answer: B,D

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NO.3 Which three of the following tools from the BlackBerry Resource Kit can a system administrator use to
help diagnose an email message delay issue for one or more BlackBerry device users? (Choose three.)
A. BlackBerry Message Flow Reporting (Messageflow.exe)
B. Message Receipt Confirmation (Messageconfirmconfig.exe)
C. BlackBerry Thread Analyzer (NoResponsecheck.exe)
D. BlackBerry Usage Monitoring Tool (OutOfCoverage.exe)
E. BlackBerry Enterprise Activation Status Reporting (eastatus.exe)
Answer: A,C,D

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NO.4 Which three of the following services should be set to start manually on the standby instance of a
BlackBerry Enterprise Server? (Choose three.)
A. BlackBerryMailStore Service
B. BlackBerry Synchronization Service
C. BlackBerry Policy Service
D. BlackBerry Router Service
E. BlackBerry Administration Service
F. BlackBerry Dispatcher Service
Answer: A,B,C

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NO.5 Which IT administration option could a system administrator use to remotely change the password on a
BlackBerry device user's BlackBerry device? (Choose one.)
A. Specify Activation Password
B. Clear Activation Password
C. Resend IT Policy to Device
D. Specify New Password and Lock Device
E. You can remotely set the BlackBerry password
Answer: B

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NO.6 Which port is used for BlackBerry WLAN as well as BlackBerry Serial Bypass? (Choose one.)
A. 3101
B. 3201
C. 3501
D. 4101
E. 4201
Answer: D

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NO.7 Which three of the following options are available in the BlackBerry Administration Service for enabling
high availability? (Choose three.)
A. Turn on Automatic Failover
B. Turn on Pooling
C. Turn on High Availability
D. Manual Failover
E. Turn on Automatic Connections Failover
Answer: A,D,E

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NO.8 If the BlackBerry Enterprise Server is having a problem communicating with a BlackBerry device user
mailbox, which is the first BlackBerryIf the BlackBerry Enterprise Server is having a problem
communicating with a BlackBerry device user? mailbox, which is the first BlackBerry Enterprise Server
component the system administrator should focus on when troubleshooting the issue? (Choose one.)
A. BlackBerryMailStore Service
B. BlackBerry Dispatcher Service
C. Microsoft Outlook
D. BlackBerry Messaging Agent
E. BlackBerry Router Service
Answer: D

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NO.9 Under which of the following conditions will an automatic failover from the active to the standby
instance of the BlackBerry Enterprise Server occur? (Choose one.)
A. All items above the failover threshold of the active instance of the BlackBerry Enterprise Server are
unhealthy and all items above the promotion threshold of the standby instance of the BlackBerry
Enterprise Server are unhealthy
B. All items above the failover threshold of the active instance of the BlackBerry Enterprise Server are
healthy and at least one item above the promotion threshold of the standby instance of the BlackBerry
Enterprise Server is unhealthy
C. All items above the promotion threshold of the active instance of the BlackBerry Enterprise Server are
healthy and at least one item above the failover threshold of the standby instance of the BlackBerry
Enterprise Server is unhealthy
D. At least one item above the promotion threshold of the active instance of the BlackBerry Enterprise
Server is unhealthy and all items above the failover threshold of the standby instance of the BlackBerry
Enterprise Server are healthy
E. At least one item above the failover threshold of the active instance of the BlackBerry
Enterprise Server is unhealthy and all items above the promotion threshold of the standby
instance of the BlackBerry Enterprise Server are healthy
Answer: E

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NO.10 A BlackBerry device user reports that when trying to browse any website from the BlackBerry device,
the following error message is displayed: "HTTP 403, Forbidden." Which two of the following options
should be used when troubleshooting the error? (Choose two.)
A. Verify Push Access Control is allowed for the user and request the user clear the cache on the browser
B. Verify Pull Access Control and/or Proxy mappings are configured correctly
C. Review the BlackBerry MDS Connection Service (MDAT) logs to verify if more than one user is
affected and ensure the firewall/proxy is not blocking the user from browsing
D. Restart the BlackBerry MDS Connection Service and BlackBerry Policy Service and then have the
user try browsing again
E. Create a blank IT Policy and apply it to the user and then have the user try again
Answer: B,C

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NO.11 Which of the following default host and port combinations will a system administrator need to browse
to in order to configure the BlackBerry Monitoring Service? (Choose one.)
A. https://<servername>:8443/webconsole/app
B. https://<servername>/webconsole/app
C. http://<servername>/webconsole/app
D. http://<servername>:8080/webconsole/app
E. https://<servername>:7443/webconsole/app
Answer: A

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NO.12 After purchasing a used BlackBerry 6230 device, a BlackBerry device user reports that the BlackBerry
device does not display the option to begin the activation process after the system administrator has
configured the user for wireless enterprise activation. What should the system administrator do to resolve
this issue? (Choose one.)
A. Have the user perform a security wipe
B. Have the user delete and then restore the Desktop [SYNC] service book
C. BlackBerry 6230 devices cannot be wirelessly activated, the user will have to get a new
BlackBerry device
D. Verify that the BlackBerry device is running BlackBerry Device Software 4.0 or later
E. Integrate the email account on the BlackBerry Internet Service
Answer: D

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NO.13 What could block an email message that has been delivered to the user mailbox from reaching the
BlackBerry device? (Choose one.)What could block an email message that has been delivered to the
user? mailbox from reaching the BlackBerry device? (Choose one.)
A. Reconciliation settings
B. SPAM blocker
C. Anti-virus quarantine
D. Email message filters
E. Synchronization settings
Answer: D

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NO.14 All BlackBerry device users are reporting that email messages are delayed by 10-20 minutes to their
BlackBerry devices. Which three of the following should the system administrator check to resolve the
problem? (Choose three.)
A. That there is currently no maintenance being done on the Microsoft SQL Server that hosts the
BlackBerry Configuration Database
B. That there is currently no maintenance being done on any of the mail servers
C. How long it takes PIN messages to be delivered to users
D. Where the delay could be using the message receipt confirmation tool
E. Where the delay could be using the message flow tool
Answer: B,C,E

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NO.15 If the BlackBerry Policy Service were stopped, what impact would this have on a BlackBerry device user
who is trying to perform a wireless enterprise activation? (Choose one.)
A. Email messaging would be activated, the calendar and all organizer data items would be synchronized
B. Email messaging would be activated, the calendar would be wirelessly synchronized, and policies
would be applied
C. The activation would not begin because the policy cannot be applied
D. Email messaging would be activated, the calendar would not be synchronized, and policies would not
be applied until the user connects their BlackBerry device to their computer
E. The activation would not have begun because the activation email message did not arrive in the user
inbox.
Answer: A

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NO.16 The BlackBerry Monitoring Service can send notifications using which three of the following methods?
(Choose three.)
A. Phone (VoIP)
B. Email message
C. PIN message
D. SMS message
E. Instant Messaging
Answer: B,C,D

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NO.17 If the BlackBerry Synchronization Service is stopped, what impact would this have on a BlackBerry
device user who is trying to perform a wireless enterprise activation? (Choose one.)
A. Email messaging would be activated, the calendar would wirelessly synchronize, and policies would be
applied to the BlackBerry device
B. Email messaging would be activated, policies would be applied to the BlackBerry device, and all
organizer data items would synchronize wirelessly
C. Policies would be applied however email messaging would not be activated
D. The user would not be able to begin the wireless activation unless the BlackBerry
Synchronization Service is started
E. Email messaging would be activated, policies would be applied to the BlackBerry device, and address
book items would be wirelessly synchronized
Answer: A

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NO.18 At which minimum level should a system administrator set a BlackBerry Enterprise Server service or
component log when investigating an issue? (Choose one.)
A. 1 - Error
B. 2 - Warning
C. 3 - Informational
D. 4 ?Debug
E. 5 ?Unknown
Answer: D

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NO.19 A BlackBerry device has gone missing. Assuming that the BlackBerry device radio is on, which two of
the following administrative actions can be carried out to ensure that none of the data can be read on the
BlackBerry device? (Choose two.)
A. Specify a new BlackBerry device and cancel the wireless service
B. Remove the BlackBerry device user account from the BlackBerry Administration Service Remove the
BlackBerry device user? account from the BlackBerry Administration Service
C. Remove the BlackBerry device association and lock the BlackBerry device
D. Disable and erase data from the BlackBerry device
E. Specify a new BlackBerry device password and lock the BlackBerry device
Answer: D,E

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NO.20 Which log file contains all the information regarding wireless calendar and mailbox application
interactions with the BlackBerry Enterprise Server? (Choose one.)
A. BlackBerry Synchronization (SYNC)
B. BlackBerry Dispatcher (DISP)
C. BlackBerry Messaging Agent (MAGT)
D. Exchange Connector (CEXC)
E. BlackBerryMailStore Service (MAST)
Answer: C

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Exam Code: BCP-421
Exam Name: BlackBerry (Maintaining a BlackBerry Enterprise Server v5.0 in an IBM Lotus Domino Environment)
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99 Questions and Answers
Updated: 2014-03-22

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NO.1 Which three of the following policies are the default application control policies? (Choose three.)
A. Default Optional
B. Standard Required
C. Default Recommended
D. Standard Optional
E. Default Disallowed
F. Standard Disallowed
Answer: B,D,F

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NO.2 When performing a wireless enterprise activation, where does the activation email message come from
that is delivered to the user mailbox? (Choose one.)
A. BlackBerryMailStore Service
B. BlackBerry Dispatcher
C. Organizations firewall
D. BlackBerry Infrastructure
E. Wireless service providers network
Answer: D

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NO.3 Which three of the following are pre-requisites for PGP encryption to be implemented in the BlackBerry
Enterprise Solution? (Choose three.)
A. Set the PGP Universal Server Address IT policy rule in the IT policy that you assign to
BlackBerry device users.
B. Instruct users to install the PGP Support Package for BlackBerry devices on their BlackBerry devices.
C. Instruct users to install the BlackBerry Security Package tool.
D. Instruct users to enroll with PGP when their BlackBerry devices prompt them to.
E. Wirelessly regenerate encryption keys from the BlackBerry device.
Answer: A,B,D

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NO.4 A system administrator wants to install BlackBerry Enterprise Server software version 5.0 into an
environment. Which two versions of IBM Lotus Domino are supported for this type of installation?
(Choose two.)
A. 5
B. 6
C. 6.55
D. 7
E. 8
Answer: D,E

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NO.5 Which three of the following incomplete enterprise activation states can be tracked using the BlackBerry
Administration Service? (Choose three.)
A. Ongoing
B. Pending
C. Password Set
D. Failed
E. Password Not Set
Answer: A,C,D

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NO.6 In the BlackBerry Monitoring Service, which three of the following formats can be used to format a
generated report? (Choose three.)
A. .txt
B. .pdf
C. .csv
D. .doc
E. .html
Answer: B,C,E

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NO.7 Which three of the following BlackBerry Enterprise Server components can be installed remotely or
configured to run separately from the original instance of the BlackBerry Enterprise Server? (Choose
three.)
A. BlackBerryRouter Service
B. BlackBerry Policy Service
C. BlackBerry Dispatcher Service
D. BlackBerry Attachment Service
E. BlackBerry Monitoring Service
Answer: A,D,E

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NO.8 Which toolscan a system administrator use to move a BlackBerry device user between two instances
of the BlackBerry Enterprise Server? (Choose two.)
A. BESUserAdminClient
B. BlackBerry Administration Service
C. BlackBerry Server Configuration Panel
D. BlackBerry Web Desktop Manager
E. EAStatus
Answer: A,B

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NO.9 What credentials are required to perform a wireless enterprise activation of Wi-Fi enabled BlackBerry
devices over a Wi-Fi connection? (Choose one.)
A. Activation server address, e-mail address and password
B. E-mail address and password
C. Activation server address
D. Activation server address and password
E. Activation server address and e-mail address
Answer: A

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NO.10 Which task must be running on a target IBM Lotus Domino server in order to support IBM Lotus Notes
links? (Choose one.)
A. BlackBerry Enterprise Server
B. BlackBerry Router
C. Adminp
D. Agent Manager
E. HTTP
Answer: E

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NO.11 Assuming that the BlackBerry Monitoring Service is installed separately on its own server, on which
two locations would the system administrator need to install the SNMP Service in order for the BlackBerry
Monitoring Service to receive SNMP trap data from all the BlackBerry Enterprise Server components?
(Choose two.)
A. The server that hosts the BlackBerry Monitoring Service
B. The server that hosts each remote BlackBerry Enterprise Server component
C. The server that hosts the BlackBerry Enterprise Server
D. The server that host the BlackBerry Monitoring Service and BlackBerry Enterprise Server
E. The server that hosts each remote BlackBerry component and the BlackBerry Monitoring Service
Answer: B,C

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NO.12 Which of the following is the default port number that the BlackBerry Monitoring Service Trap Listener
will bind to? (Choose one.)Which of the following is the default port number that the BlackBerry
Monitoring Service? Trap Listener will bind to? (Choose one.)
A. 152
B. 142
C. 162
D. 125
E. 110
Answer: C

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NO.13 Which three types of authentication methods are available for BlackBerry device users to log in to
BlackBerry Web Desktop Manager? (Choose three.)
A. BlackBerry Administration Service
B. Microsoft SQL Server Authentication
C. Domino Mailbox
D. Active Directory
E. IBM Lotus Notes ID
Answer: A,C,D

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NO.14 Where would a system administrator configure BlackBerry Alert Service notifications? (Choose one.)
A. BlackBerry Monitoring Service
B. BlackBerry Administration Service
C. BlackBerry Configuration Panel
D. BlackBerry MDS Integration Service Application Console
E. BlackBerry Web Desktop Manager
Answer: B

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NO.15 DRAG DROP
Click the Task button to open this item. Once you have completed this item and have selected Done, you
may click Next to proceed to the next item.
Answer:

NO.16 Which two of the following BlackBerry Enterprise Server versions for IBM Lotus Domino can be
upgraded to version 5.0? (Choose two.)
A. 2.2.7 SP7
B. 4.0 SP5
C. 4.0 SP7
D. 4.1 SP1
E. 4.1 SP2
F. 4.1 SP3
Answer: C,F

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NO.17 DRAG DROP
Click the Task button to open this item. Once you have completed this item and have selected Done, you
may click Next to proceed to the next item.
Answer:

NO.18 Which three of the following steps should a system administrator perform when a BlackBerry device
user reports that address book synchronization between the BlackBerry device and the email application
is not working? (Choose three.)
A. Ensure desktop email application is configured to work with the server copy of the address book
B. Ensure the user is enabled for wireless address book synchronization
C. Ensure the user does not have any IT policies applied that would prevent wireless
synchronization
D. Ensure the user is able to browse using the BlackBerry Browser
E. Ensure the user is able to synchronize calendar appointments wirelessly
Answer: A,B,C

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NO.19 At which two levels can organizer data synchronization field mappings be modified? (Choose two.)
A. User level
B. Server level
C. Group level
D. Domain level
Answer: A,D

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NO.20 Which three of the following BlackBerry Enterprise Server components could a system
administrator use to successfully perform a wired enterprise activation? (Choose three.)
A. BlackBerry Desktop Manager
B. BlackBerry Administration Service
C. BlackBerry Configuration Panel
D. BlackBerry Web Desktop Manager
E. BlackBerry OTASL
Answer: A,B,D

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NO.1 A developer is designing a BlackBerry device application that provides summaries of large amounts of
data. The summaries require extensive computations. Which design approach will meet these
requirements? (Choose one.)
A. Store the full set of data locally on removable media using a compressed format
B. Supplement memory available on the BlackBerry device and compute the results locally
C. Use URL encodings to expedite the transfer of data between a remote server and the
BlackBerry device
D. Compute the summary on a remote server and access the results through a BlackBerry
Enterprise Server connection
E. Use local storage and the floating point processor on the BlackBerry device to speed up computations
Answer: B

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NO.2 A developer is writing a game with custom graphics and animations that will need to fit on multiple
screen sizes for various BlackBerry devices. The developer needs to minimize the number of images
created for the game. Which API will support these requirements? (Choose one.)
A. SVG
B. Display
C. Transition
D. Multimedia
E. Game
Answer: A

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NO.3 A BlackBerry device application collects information about several hundred books. The application
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(Choose one.)
A.net.rim.device.api.util.SimpleSortingVector and net.rim.device.api.util.StringComparator
B. java.util.Hashtable and net.rim.device.api.util.StringComparator
C. net.rim.device.api.util.StringRepository and net.rim.device.api.util.StringPattern
D. java.util.TreeSet and net.rim.device.api.util.StringComparator
E. java.util.Stack and net.rim.device.api.util.StringComparator
Answer: A

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NO.4 Consider the code below:
What is a more efficient way of calculating the midpoint? (Choose one.)
A. int midpoint = (int) ((double) width) / 2.0;
B. int midpoint = Fixed32.div(width, 2);
C. int midpoint = (int) (width * 0.5f);
D. int midpoint = width >> 1;
E. int midpoint = width >> 2;
Answer: D

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NO.5 An application is needed that can store a list of sales data and customer information. The application
will also need the ability to search through this data and summarize it in an efficient manner. Which data
storage mechanism will assist in meeting all of these requirements? (Choose one.)
A. SQLite
B. PersistentStore
C. RecordStore
D. RuntimeStore
E. FileConnection
Answer: D

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NO.6 The following application is set to auto-run at startup:
Which approach would most reliably solve the problem this application will encounter? (Choose one.)
A. It should callThread.sleep() for ten seconds before pushing the screen to verify that the
BlackBerry device has completed its boot up process
B. Threads should be moved to their own standalone class so that they do not cause a security exception
C. Theint values in the MenuItem constructor should equal the y MenuString length to leave enough room
for the string
D. It should use theApplicationManager.inStartup() before pushing the screen to verify that the BlackBerry
device has completed its boot up process
E. It should use theApplicationManager.inStartup() before pushing the screen to verify that the BlackBerry
device has completed its boot up process
F. It should use theApplicationManager.inStartup() before pushing the screen to verify that the BlackBerry
device has completed its boot up process
G. ThemakeMenu method of MainScreen must be overridden to use a menu
Answer: D,E,F

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NO.7 Which two of the following operations should be avoided on the main event thread? (Choose two.)
A. Pushing a screen onto the display stack
B. Displaying a Dialog screen
C. Performing network communication
D. Calling the sleep method
E. Capturing of keyboard input
Answer: C,D

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NO.8 A developer has been asked to create an application that will display the full name of all people in a
BlackBerry device user address book. The following code is written:
Which two of the following actions must be taken before this code is executed to ensure
compatibility across all versions of BlackBerry Device Software? (Choose two.)
A. The application should initialize all entries of thecontactName String array to empty Strings
B. The application should use theContact.countValues method to verify that the Contact.NAME field
contains an entry
C. The application should verify that it can write to the user address book using
theApplicationPermissions API
D. The application should use theisNull method to verify that the Contact.NAME values are not null
E. The application should use theContactList.isSupportedField method to verify that the
Contact.NAME field can be read
Answer: B,E

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NO.9 A customer needs an application that will store temporary data and expose it to other BlackBerry device
applications. Which API will meet this requirement? (Choose one.)
A. RuntimeStore
B. PersistentStore
C. Location Based Services
D. Global Events
E. Connector
Answer: A

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NO.10 Which push header should be used to verify that push requests are received by a BlackBerry device
application? (Choose one.)
A. X-Rim-Push-Reliability: Transport
B. X-RIM-Push-Deliver-Before Mon, 03 Aug 2009 15:52:00 GMT
C. X-RIM-Push-Deliver-After: Mon, 03 Aug 2009 15:52:00 GMT
D. X-Rim-Push-Priority: High
E. X-Rim-Push-Reliability: Application
Answer: E

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NO.11 An application receives notification that a new data object is being saved in the RuntimeStore. It may
take up to 60 seconds to save this data. Which method should the application use to obtain the object
from the RuntimeStore? (Choose one.)
A. get( long objectUID )
B. getInstance()
C. fetch( Class objectClass, long timeout )
D. waitFor( long objectUID )
E. put( long objectUID, Object anObject)
Answer: D

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NO.12 An application requires the creation of a custom field that can display animation. Which class and
method combination should be used to accomplish this task? (Choose one.)
A. Field.paint(Graphics graphics)
B. MainScreen.paint(Graphics graphics)
C. Field.subpaint(Graphics graphics)
D. Screen.draw(Graphics graphics)
E. GameCanvas.paint(Graphics graphics)
Answer: A

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NO.13 Consider the following small application which creates a linked list like structure:
After execution, at which statement does the ListElement object created at line 6 become a candidate for
garbage collection? (Choose one.)
A. 16
B. 17
C. 21C.21
D. 22D.22
E. 23E.23
Answer: B

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NO.14 Which three of the following options are contained in a component pack? (Choose three.)
A. BlackBerry Device Simulator
B. JavaDocs
C. API Library
D. Code signing keys
E. Unit Tests Framework
Answer: A,B,C

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NO.15 Consider the addTask() method defined below. Its purpose is to receive incoming tasks and put them
into a Vector, _tasks. Another thread will continuously remove the task at index 0 from the Vector.
Assuming that addTask() is being invoked at a rate roughly equal to the rate at which the tasks are being
processed, which concurrency issue may occur during execution? (Choose one.)
A. Livelock
B. Deadlock
C. Race condition
D. Starvation
E. Unfairness
Answer: D

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NO.16 Which keys are required to use the encryption classes in the Java API in order to store encrypted data
on a BlackBerry device? (Choose one.)
A. Code development keys
B. Code signing keys
C. Code runtime keys
D. Code encryption keys
E. Code storage keys
Answer: B

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NO.17 Which block of code will ensure that a network connection has been closed? (Choose one.)
A. Exhibit A
B. Exhibit B
C. Exhibit C
D. Exhibit D
E. Exhibit E
Answer: A

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NO.18 Which two of the following classes could be used to check the coverage status? (Choose two.)
A. Radio
B. ConnectionFactory
C. TransportInfo
D. CoverageSate
E. CoverageInfo
Answer: C,E

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NO.19 Consider the code below:
How will the connection route be affected? (Choose one.)
A. The connection is never routed through the BlackBerry Infrastructure
B. The connection is routed over the cellular network
C. The connection is routed over the Wi-Fi
D. The connection is routed over the BlackBerry Internet Service -B
E. The connection is never routed through the BlackBerry Enterprise Server
Answer: E

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NO.20 Consider the Counter class whose code is below:
Assuming that the go() method is always invoked serially, why is a different count printed at the end
almost every time that it is invoked? (Choose one.)
A. Therun() method is not declared "synchronized"
B. The _count variable is not declared "synchronized"
C. The ++ operator is not atomic
D. The _count variable overflows
E. The Counter class is not declared "synchronized"
Answer: C

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NO.1 Given the scenario, what is the proper role to assign the head administrator in the New York office?
(Choose one)
A. Enterprise Administrator
B. Security Administrator
C. Monitoring System Administrator
D. Senior Helpdesk Administrator
Answer: B

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NO.2 Nextair Corporation has determined the hardware running BlackBerry Enterprise Server software
version 4.1.6 will be insufficient to handle version 5.0. They plan to perform a cutover upgrade using the
existing SQL database. What is an advantage of implementing this strategy? (Choose one)
A. There is no downtime for other BlackBerry Enterprise Server software version 4.1.6 instances sharing
the same SQL database
B. They will save the cost of an additional SRP Identifier
C. There is no need to back up the database prior to upgrade
D. The SQL database must be hosted locally to the BlackBerry Enterprise Server
Answer: B

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NO.3 Nextair Corporation wants to be able to efficiently manage the BlackBerry solution at all times.
How can this be accomplished if a BlackBerry Enterprise Server is installed in two different cities?
(Choose one)
A. Set up one of the BlackBerry Enterprise Server instances as a standby instance
B. Create a pool of BlackBerry Administration Service instances
C. Enable automatic connections failover
D. Setup BlackBerry MDS Integration Service in a round robin configuration
Answer: B

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NO.4 With secure messaging, Plazmic Inc. has decided to implement the S/MIME support package.
How can the IT department deploy this for all the BlackBerry device users? (Choose one)
A. Use a software configuration to push it to all BlackBerry device users
B. Use the BlackBerry Desktop Manager to upload the S/MIME support package
C. Use the BlackBerry Web Desktop Manager to allow users to install the S/MIME support
package
D. Have the user download it from the S/MIME website on the BlackBerry device
Answer: B

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NO.5 Given the scenario that VIP users require access to internal applications daily, you have decided to
configure the BlackBerry MDS Connection Service for high availability. What is the minimum number of
BlackBerry MDS Connection Service instances you need to install? (Choose one.)
A. 1
B. 2
C. 3
D. 4
E. 5
Answer: B

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NO.6 Management has requested that the ability to activate BlackBerry devices on the BlackBerry Enterprise
Server be restricted to approved BlackBerry device models only. What can be used to accommodate this
request? (Choose one)
A. IT Policy
B. PIN to Model Mapping
C. Enterprise Service Policy
D. Application Control Policy
E. Group Filter
Answer: C

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NO.7 The company has exceeded its planned growth for BlackBerry device users and expects to have 1400
additional users next year in New York. What can be done to accommodate this growth on the current
New York BlackBerry Enterprise Server? (Choose one.)
A. Upgrade the existing BlackBerry Enterprise Server to a 64 bit operating system
B. Install a standby BlackBerry Enterprise Server
C. Install another BlackBerry Enterprise Server
D. Install a remote MDS-CS service to handle Sales Data requests
Answer: C

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NO.8 One thousand BlackBerry 8830 devices have been sent to the employees in the regional offices and
the BlackBerry device users will be issued enterprise activation passwords next week. Management
would like to prevent unneeded wireless data charges. What can be done to ensure this mass enterprise
activation process uses as little wireless data as possible? (Choose one)
A. Set the 'Disable Wireless Activations' IT policy to 'True'
B. Set the 'Disable Wireless Bulk Loads' IT policy to 'True'
C. Set the 'Disable Enterprise Activation Progress' IT policy to 'True'
D. Set theisable Wireline Activations' IT policySet the ?isable Wireline Activations' IT policy to 'True'
Answer: B

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NO.9 What can be deployed to reduce the financial cost of the BlackBerry solution in each office location
when the BlackBerry device users are traveling around the campus? (Choose one)
A. BlackBerry Web Desktop Manager
B. A WLAN configuration set
C. BlackBerry Desktop Manager
D. A remote BlackBerry Router
Answer: B

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NO.10 Given the scenario, any new applications developed for the sales application will need to be published
again. Which service should be installed in New York to allow for timely uploads and publishing? (Choose
one)
A. BlackBerry MDS Connection Service
B. BlackBerry MDS Integration Service
C. BlackBerry Collaboration Service
D. BlackBerry Synchronization Service
Answer: B

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NO.11 Plazmic Inc. future plan is to open an office in Singapore with approximately 500 BlackBerry device
users at a forecasted rate of 30% growth forPlazmic Inc.? future plan is to open an office in Singapore
with approximately 500 BlackBerry device users at a forecasted rate of 30% growth for the next fiscal year.
It has been decided to install a standalone MDS Connection Service instance in the Singapore location to
ease the load off the BlackBerry Enterprise Server and work-around the slower WAN connection. What
are the recommended software and hardware pre-requisites for this installation? (Choose two.)
A. Windows Server 2003 SP1 or later and minimum of 3 GB of memory
B. Windows XP SP 2 and minimum of 1024 MB of memory
C. Windows XP SP 2 and minimum of 512 MB of memory
D. Windows Server 2003 R2 SP2 (64-bit) and minimum of 1024 MB of memory
E. Windows Server 2003 R2 and minimum of 3 GB of memory
F. Windows Server 2008 (64-bit) and minimum of 1024 MB of memory
Answer: D,F

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NO.12 Nextair Corporation. has limited hardware resources available and is planning to perform an in-place
upgrade of BlackBerry Enterprise Server software version 4.1.6 to version 5.0. What are two
disadvantages of this approach? (Choose two)
A. All other locations with 4.1.6 BlackBerry Enterprise Servers must be upgraded immediately
B. It will be more difficult to rollback
C. There is additional cost of another SRP
D. The SQL database must be hosted on two separate BlackBerry Enterprise Servers
E. They will experience more downtime
Answer: B,E

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NO.13 Nextair Corporation plans to keep running BlackBerry Enterprise Server software version 4.1.6 in New
York and install version 5.0 in Toronto. They plan on performing a phased migration between the two sites.
Both BlackBerry Enterprise Server instances will use their own Microsoft SQL Server hosted in their
respective location. What is an advantage of this upgrade? (Choose one)
A. Both BlackBerry Enterprise Server instances can be managed in the same BlackBerry Domain
B. It allows time for testing beforemigrating all BlackBerry device users
C. BlackBerry devices will not require new service books
D. The cost of an additional SRP Identifier is saved
Answer: B

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NO.14 After completing a successful deployment of BlackBerry devices, the company is adding an additional
51 messaging servers across the four offices, which all support BlackBerry device users. What should
you do to ensure optimal performance while meeting the company businessoffices, which all support
BlackBerry device users. What should you do to ensure optimal performance while meeting the company?
business requirements? (Choose one)
A. Create a BlackBerry Router pool
B. Increase bandwidth to Microsoft SQL Server
C. Add a standby BlackBerry Enterprise Server instance
D. Ensure each messaging server is only being accessed by one BlackBerry Enterprise Server
E. Ensure each BlackBerry Enterprise Server is only connecting to one messaging server
Answer: D

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NO.15 Since the sales application is mission-critical, what can be done to ensure its content is always
delivered to the BlackBerry device users? (Choose one)
A. Configure a secondary pool of BlackBerry MDS Connection Services
B. Configure one primary pool of BlackBerry MDS Connection Services
C. Put the MDS Integration Service Database in a separate server
D. Create a pool of BlackBerry MDS Integration Services
Answer: B

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NO.16 Nextair Corporation has determined that the hardware running BlackBerry Enterprise Server software
version 4.1.6 will be insufficient to handle version 5.0. They plan to perform a cutover upgrade using a
new SQL database. What is the primary advantage of implementing this strategy? (Choose one)
A. The SQL database can be hosted locally to the BlackBerry Enterprise Server
B. The SQL database can be hosted on two separate Microsoft SQL Servers
C. BlackBerry device users are automatically migrated to BlackBerry Enterprise Server software version
5.0 during the installation
D. In an emergency, it is easier to roll back to the previous version
Answer: D

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NO.17 Given the scenario, what is the proper role to assign the head administrator in the New York office?
(Choose one)
A. Enterprise Administrator
B. Security Administrator
C. Monitoring System Administrator
D. Senior Helpdesk Administrator
Answer: B

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NO.18 Given the scenario, which BlackBerry Enterprise Server component should be installed in New York to
allow for management of the BlackBerry solution? (Choose one)
A. BlackBerry Monitoring Service
B. BlackBerry Alert Service
C. BlackBerry Administration Service
D. BlackBerry Policy Service
E. BlackBerry Manager
Answer: C

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NO.19 Nextair Corporation plans to keep running BlackBerry Enterprise Server software version 4.1.6 in
Chicago and install version 5.0 in Los Angeles. They plan on performing a phased migration between the
two sites. Both BlackBerry Enterprise Server instances will share an SQL database.
What must be considered for this upgrade? (Choose one)
A. It requires an additional SRP
B. All users on BlackBerry Enterprise Server software version 4.1.6 are disabled until migrated
C. Each BlackBerry Enterprise Server instance will have its own BlackBerry Domain
D. All BlackBerry device users are migrated at the same time
Answer: A

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NO.20 Nextair Corporation has configured push application access to be above the failover threshold but
below the promotion threshold. Which situation will cause a failover? (Choose one)
A. BlackBerry MDS Connection Service is healthy on the secondary BlackBerry Enterprise Server
instance
B. BlackBerry MDS Connection Service is healthy on the primary BlackBerry Enterprise Server instance
C. BlackBerry MDS Connection Service fails on the secondary BlackBerry Enterprise Server instance
D. BlackBerry MDS Connection Service fails on the primary BlackBerry Enterprise Server instance
Answer: D

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