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Exam Code: SDM_2002001050
Exam Name: SDM Certification - NI
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Exam Code: SDM_2002001040
Exam Name: SDM Certification - CARE
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NO.1 A company can improve its competitive advantage by following a number of functional level
strategies. These include Efficiency, Quality, Innovation and one more. What is it?
A. Motivation.
B. Customer Responsiveness.
C. Value.
D. Demarcation.
Answer: B
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NO.2 The Care Plan should be updated:
A. At least once per year.
B. Only after each contract change.
C. After each change to Care setup described.
D. On customer request only.
Answer: C
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NO.3 What are the 3 Care SWS portfolio segments?
A. Active Network Assurance (ANWA), Preventive Services, Launch Support services.
B. Active Network Assurance (ANWA), Software Evolution & Expertise (SEE) and Multi Supplier
Support (MSS).
C. Active Network Assurance (ANWA), Software Evolution & Expertise (SEE), Life Extender (LE)
Services.
D. There are only two portfolio segments in Care SWS: Active Network Assurance (ANWA), Software
Evolution & Expertise (SEE).
Answer: B
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NO.4 Who should be the responsible person in NSN to discuss with the Customer's Operations
Manager the needed services and their view on the current Care Contract?
A. Account Manager or Care Program Manager.
B. Account Manager.
C. Care Program Manager.
D. Service Engagement Manager.
Answer: A
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NO.5 A customer has a free 3-year warranty contract. What contract type is used in CDB/SAP?
A. Care Agreement.
B. Warranty Standard contract.
C. Warranty Extended contract.
D. 1st Warranty Standard and Warranty Extended for the next 2 years.
Answer: C
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NO.6 During the preparation of the Care Plan, it is recommended that the Care Program Manager
reviews which of the following?
A. Care Agreement, Supply Contract, Project Plan, WTR Report, Account Plan, NSN-PRS Report.
B. Care Agreement, other Service Agreements, Supply Contract, Project Plan, Account Plan, 3rd
Party Agreements.
C. Care Agreement, NELLE Forecast, Supply Contract, WTR Report, Project Plan, Account Plan.
D. Supply Contract, NSN-PRS Report, Project Plan, Account Plan, 3rd Party Agreements.
Answer: B
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NO.7 Care Plan can be used as:
A. Basic reference in contractual disputes with customer.
B. Service Manual, helping to induct new Care Team members.
C. Financial Planning support tool in CT.
D. The source of resource forecast data.
Answer: B
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NO.8 When we receive payment for a customer invoice, what financial statement is affected?
A. The Profit & Loss statement only.
B. Both the Profit & Loss statement and the Balance Sheet.
C. Profit & Loss and Cash Flow statements.
D. Balance Sheet statement only.
Answer: D
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